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The Internet was disconnected from my device / Wi-Fi password has been changed and I need to reconnect the device.

If you’ve changed your Wi-Fi password, all biometric devices connected to that network will lose internet access. As a result:

  • Clock-in and clock-out records will not be sent to the Clockster system.

  • The device will not be able to update employee data.

  • The device’s clock may start drifting if time is not set manually.

What you need to do:

1. Connect the device to the new Wi-Fi manuallyи

For Horus E-1 / TL-1 / Eface-10:

  • On the main screen, tap “Settings.”

  • Go to “Network.”

  • Select the new Wi-Fi network and enter the new password.

  • Save the changes and make sure the device is connected.

If the settings menu is protected, use the master password (available in the Clockster web version under “Devices”).

2. Check the internet connection

After connecting, make sure that:

  • The device shows a network icon (note: Wi-Fi connection doesn’t always mean internet access!).

  • Attendance records start syncing (new data will appear in the web dashboard).

3. Sync the date and time

If the clock is incorrect after reconnecting:

  • Go to Settings → Date & Time.

  • Turn off auto-sync.

  • Set the correct time and time zone manually.

4. Verify cloud settings

For Horus devices:

  • Go to Settings → Cloud service.

  • Ensure the following server is entered:
    https://api.clockster.com/device/horus/v3

  • Make sure HTTPS and Domain name are enabled.

For Sebury devices:

  • Check the IP address in the network settings.

If you’ve completed all steps but the device still doesn’t send attendance data, restart the device manually and check the connection again.

If the problem persists, contact Clockster Support and provide:

  • The device name

  • The device serial number (found on the device screen or in the web dashboard)

Updated at

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