What kind of photo is needed so that the device can recognize an employee? / Photo requirements

For the Clockster facial recognition device to accurately identify an employee, it’s important to upload a high-quality photo that meets all system requirements. Below are the exact guidelines to help you avoid recognition errors:

Photo requirements for facial recognition:

1. Face position must be strictly in the center of the frame.

   • The head should not be tilted, turned sideways, or thrown back.

   • The gaze should be directed straight at the camera.

2. Background – light and neutral.

   • The background must be solid and neutral. Ideally light (white or gray), without objects, shadows, or textures behind the person.

3. Photo type:

   • The photo should be frontal, like a passport photo.

   • Ears and forehead must be visible.

   • The face should occupy about 70–80% of the frame.

4. Accessories and clothing:

   • No headwear, glasses, masks, or headphones.
     Exception: Religious head coverings are allowed if they do not cover the face.

   • Sunglasses and even transparent glasses are not recommended.

   • Clothing — no hoods or scarves.

   • The neck and shoulders should be visible so as not to interfere with the recognition algorithm.

5. Lighting:

   • Good lighting.

   • No glare, strong shadows, or overexposure.

   • Lighting should be even, without colored lamps or neon effects.

6. Photo relevance:

   • The photo should be recent (not older than 1 year) and reflect the employee’s current appearance.

File format and size:

• Format: JPG or PNG

• File size: up to 5 MB

• Recommended resolution: 480×640 px or higher

🔄 Tip: If the employee has significantly changed their appearance (e.g., new hairstyle, beard, weight change), it’s best to update the photo in the system for more reliable biometric recognition.

If you’re unsure whether a photo meets the requirements — send it to Clockster support, and we’ll be happy to check it for you!