How to create a request for a missed record in your personal account (clock-in/out)?

If an employee forgets to clock in or clock out, a request can be submitted through the Clockster mobile app to add the missing record.

Step 1. Open the request form

Open the Clockster mobile app.
On the main screen, tap the “+” button.
Select “General Request.”

Step 2. Choose the request type

Scroll down the list.
Go to the “Clock-in/Clock-out” section.

Step 3. Fill out the form

Select the date and time for the missing record.
Make sure to choose the correct time zone — this ensures accurate working time calculations.
In the status field, select “Clock-in” or “Clock-out.” ⚠️ This step is crucial — it determines how the working hours will be calculated.

Step 4. Choose a manager and submit the request

Select one or two managers who should approve the request (for example, an administrator and a director).
If needed, attach a comment or photo (e.g., a screenshot confirming presence at work).
Tap “Send Request” and wait for approval.

Step 5. Check the request status

A push notification will appear once the request is approved or rejected.
You can also go to Requests → General Requests to view the status under the Approved or Rejected tabs.

Additional note

If several clock-ins or clock-outs were missed, the app will automatically suggest submitting requests for all missing records when the employee tries to clock in normally.
This helps ensure no shifts are lost and maintains attendance accuracy.